At Drunk Onion, we strive for best-in-class customer service experience.
Confidentiality
Any information gathered or held on our customers will be stored securely and will not be shared or sold onto any third party.
Communication
You can contact Drunk Onion support team by:
- emailing: info@drunkonion.com
- chat: using our chat software on drunkonion.com
Our key performance target is to reply to 100% of support tickets and messages within five working days or less. Usually response times vary between 5 min to a few hours.
Consultation and feedback
Consultation is important to us and we will carry out regular customer surveys and mystery shopper exercises to gather feedback on our services.
